This was 2 days agoĪnd my account is still active with credit card details present. Well, I finally got theirĪttention and they promised to cancel my account. No reponse at all.įinally I filled out the webform on the Betamax site and used "Need Requesting to cancel my account or at least to delete my credit card details. I have sent Freecall and Betamax numerous emails (thru their webform) No way to cancel the account or to remove my credit card details. Clicking this button takes my straight to the "Buy more credit" page. When I log in to my account I have the option toĬhange my credit card details (Change button). I'm now using other voip services and tried to cancel my account with. "I had an account with (a Betamax service) and I accidentally allowed them to "top-up" my credit automatically thru my credit card. Some of our visitors sent us copies of emails they sent to Betamax: Even better list your complaint either here in our comments and/or on It is a hassle for this small amount, but if all users were to list their complaints in writing maybe a brave user with time and a few Euros to spare for a German Lawyer would be able to sort this scam out. If you are a victim of these fraudulent charges immediatly cancel your credit card and dispute the charges with your card provider or bank. Forget ever trying to phone them in Cologne at the phone number listed on their website, let alone expect to receive a response via their contact form. Recently we have also noticed that PayPal accounts are also being targeted, but hopefully PayPal will soon put an end to this.Īt one stage early 2007 Betamax allowed users to contact them at the following email address: A few users actually managed to get their funds credited, but it now appears that this is no longer the case. Not a single user user from Germany has ever approached us. Around 80% of all users who have complained to us are either from the US or Canada and a few other European countries. Nobody would really bother to sue the company in Germany for these small amounts and as long as the credit card companies play along and do not ban Betamax why should Betamax stop with these unethical practices. Their philosophy is very simple and seems to be working. Normally the credit cards are only hit once, but in some cases uses have been hit 3 to 5 times before they realize their credit cards have been compromized. Due to the increased volume of complaints received in 2007 we are now uncertain about the Betamax group involvement. In every single instance the credit card charge description was - BETAMAX VOIP CREDIT COLOGNE - (Cologne is the English name of Köln - the apparent headquarters of the group in Germany) and Betamax are the beneficiaries of these fraudulent charges.Īs mentioned previously, in the past we were the opinion that it would be highly unlikely for a German based company operating on a worldwide scale would be part of this scam. In all cases the modus operandi is the same: Users who have never used the VoIP services of any of the Betamax VoIP websites find that small amounts averaging between between US$10 and US$35 are charged to their credit cards. Over the past 18 - 24 months we have had dozens, if not hundreds of complaints about the Betamax group, all from users and even non-users trying to find an outlet to vent their anger or trying to find a means of contacting the company in Germany. The problems users are experiencing can be grouped into three main categories: Whilst in the past we brushed these issues off as startup problems, 2 years down the line we now see a serious escalation of users complaing on VoIP, DSL and consumer related forums around the world. Their response to individual complaints is just non existant and the contact numbers and contact forms are nothing better than place holders on their websites. They could be a genuine Skype alternative, but Betamax seriously lacks a customer orientated approach. Provided you have a decent high speed internet connection, the call quality generally tends to be good and the prices are almost unbeatable. Just in case you are not aware, the Betamax group is made up of at least the following websites: If you use VoIP to make phone calls you have probably come across at least one of them. These are the heading of emails or phone calls we get on an almost daily basis from users of one of the Betamax group of companies VoIP providers.
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